Our Policies

Payment Options

We accept Visa, MasterCard, American Express and Discover. We do not accept checks or cash.

Shipping

We ship via UPS or USPS.  Our standard fee for shipping and handling is $12.75. Please note that UPS does not deliver to P.O. boxes. Expedited shipping is available upon request and is subject to additional fees.

Processing & Delivery Times

All orders are handmade to order, we do not stock items. Delivery time varies based on each order.

Refund Policy

Lula ‘n’ Lee and AlmaLillie does not accept returns or offer refunds.  If you are not satisfied with your purchase, you can exchange it for another Lula ‘n’ Lee or AlmaLillie item equal to or greater than the item purchased.

  • Please notify Lula ‘n’ lee/AlmaLillie of your intent to exchange before shipping by emailing customer service at lula.n.lee@gmail.com.

  • All exchanges must be received by Lula ‘n’ Lee/AlmaLillie within 7 days of the date you receive them.

  • Any item on sale or promotion is not eligible for exchange.

  • All returned items must be in their original packaging and be accompanied by LulanLee.com online proof of purchase.

  • We cannot exchange any items that look worn or unsaleable.

  • Customers are responsible for shipping exchanges at their own expense. 

  • Lula ‘n’ Lee/AlmaLillie is not responsible for returned items lost in transit.

  • Lula ‘n’ Lee/AlmaLillie does not refund original shipping charges.

  • Lula ‘n’ Lee/AlmaLillie reserves the right to determine eligibility for exchanges and make changes to this policy without notice.

Damage Policy

All Lula ‘n’ Lee/AlmaLillie jewelry is carefully inspected three times before being shipped.  Upon receipt, you have 3 days to notify us if an item was damaged during transit.  Please photograph the item in question and contact us via email lula.n.lee@gmail.com with photograph of damage (easily visible) attached and a request for a return authorization.  Once we have reviewed the item in question, we will email you with the next step.